Our Domestic & International Shipping Agreements
Collective Journey Art : Shipping Policy & Sacred Shipping Agreement
INTRODUCTION
All orders are prepared and shipped from our studio in Nevada City, California.
We pack each order with care and accuracy, and provide tracking once it is on its way. The information below explains our processing times, shipping options, delivery estimates, and what to do if an issue occurs.
PROCESSING & DISPATCH
Standard Same-Day Dispatch
- Orders placed before 4:00 PM Pacific Time, Monday - Friday ship the same business day.
- Orders placed after 4:00 PM ship the next business day.
Express / Expedited Same-Day Dispatch
- Express or expedited orders placed before 11:00 AM Pacific Time, Monday -Friday ship the same business day.
- Express or expedited orders placed after 11:00 AM ship the next business day.
Weekend & Holiday Orders
- Orders placed on weekends or federal holidays ship the next business day.
- Express carrier pickups are not available on weekends or federal holidays.
Dispatch time refers to when your order leaves our studio. Delivery time begins after the carrier receives the package.
DOMESTIC (US) SHIPPING OPTIONS
Our default domestic shipping method is USPS Ground Advantage.
- Flat Rate U.S. Shipping: $7.50
- FREE Standard U.S. Shipping on orders $145+
- USPS Priority Mail and UPS services: available at carrier-calculated rates when offered at checkout
- Express / Expedited Shipping: currently available through UPS only, at carrier-calculated rates
Preferred Shipping Method
If you prefer UPS instead of USPS Ground Advantage, please add a note to your order at checkout. We will use UPS when reasonably available for the selected service and destination.
CUSTOMER RESPONSIBILITY
Once a package is transferred to the carrier, delivery is handled by the carrier.
Customers are responsible for:
- Providing accurate shipping information
- Monitoring tracking
- Contacting the carrier for delivery-related issues
- Ensuring safe and timely package retrieval
Our team does not have access to carrier systems beyond the tracking information made available to us.
SHOP PROMISE
Shop Promise is a Shopify program that may display an expected delivery date on eligible U.S. orders.
The Shop Promise date is calculated and provided by Shopify using factors such as our fulfillment history, the order destination, and estimated shipping transit times. It is separate from Collective Journey Art’s same-day dispatch commitment and is not a carrier-provided delivery guarantee.
If an eligible order displaying the Shop Promise badge arrives after the Shop Promise delivery date, the customer may qualify for $5 in Shop Cash through Shopify’s limited guarantee.
If Your Shop Promise Order Arrives Late
To check eligibility or make a claim:
- Open the Shop app
- Go to Orders
- Select the affected order
- Open the Shop Promise banner
- Select Claim your $
Shop Cash claims are handled directly by Shopify. Collective Journey Art cannot issue, approve, or reimburse Shop Cash.
Claims must generally be made within 30 days of the first attempted delivery.
Learn more about Shop Promise and late-delivery claims:
Shop Promise Limited Guarantee — Shop Help Center
STATUS “DELIVERED” BUT NOT RECEIVED
Some carriers may scan a package as Delivered before it physically arrives.
If tracking shows “Delivered” but your package is not present:
- Wait one additional business day.
- Check your mailbox, porch, entrance, and surrounding areas.
- Check with household members, neighbors, building staff, or property managers.
- Contact your local carrier branch directly. They may have delivery scan or GPS information unavailable to us.
If the package is still missing after these steps, contact us for support.
DAMAGED OR MISSING ITEMS
Each order is checked before leaving our studio.
To report a damaged or missing item:
- Contact us within 3 business days of the carrier’s recorded delivery date.
- Include your order number.
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Send clear photos of:
- The damaged contents
- The shipping packaging, when relevant
- The original packing slip with our initials
Please keep all packaging and the packing slip until the issue has been resolved.
Claims submitted after the 3-business-day reporting period may not qualify for resolution.
INTERNATIONAL SHIPPING OPTIONS
We ship internationally to available destinations through supported international carriers.
Delivery times vary by destination and do not include customs processing or customs delays.
- Shipping is calculated based on destination and available service.
- FREE Standard International Shipping on orders $499+
- Standard tracking is included with supported services.
- Available carriers and services may vary by destination and will be shown at checkout.
DUTIES, TAXES & IMPORT FEES
International orders may be subject to:
- VAT
- Import duties
- Local taxes
- Customs charges
- Brokerage or handling fees
These charges are determined by the destination country and are the responsibility of the recipient unless otherwise stated at checkout.
Customs processing and clearance are outside Collective Journey Art’s control.
RESTRICTED ITEMS
Some offerings may be restricted or prohibited in certain countries.
Customers are responsible for understanding the import requirements of their destination country. If we identify a restriction before shipment, the affected order may be canceled and refunded.
REFUNDS, RETURNS & RESHIPMENTS
Domestic & International
Shipping fees, duties, taxes, customs charges, and other delivery-related costs are generally non-refundable.
Shipping charges are not refundable when:
- An incorrect or incomplete shipping address is provided
- A shipment is refused
- A package is returned to sender
- Delivery is delayed by the carrier or customs
Returned packages must be physically received and inspected before reshipment can be arranged.
Additional shipping charges may apply to resend a returned package.
Damaged or missing contents must be reported within 3 business days of the carrier’s recorded delivery date, with the required photos and packing slip.
For product returns, eligibility requirements, and approved refunds, please refer to our separate Returns & Refunds Policy.
SHARED RESPONSIBILITY & SACRED RECIPROCITY
We practice Sacred Commerce, guided by ancestral values and collective spirit.
In honoring this exchange, we kindly ask customers to:
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Verify all shipping details before checkout
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Track deliveries proactively
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Contact carriers promptly for delivery issues
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Report damages/missing items within required timeframes
Together we keep this exchange grounded in trust, clarity, and mutual respect honoring the human hands behind your package and the spirit of the collective we share.
Collective Journey Art: Native with natives; a living community of art, medicine, and movement in the spirit of collectivism.
Need more help? For questions or concerns about your shipment, please contact us:
support@collectivejourneyart.com
We’re here to support your journey.